Allan Dermot

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Bridging the Gap: Why Modern Contact Center Quality Management Needs Voice of Customer Insights | #contact center quality management software # voice of customer software # call center scripting software

Bridging the Gap: Why Modern Contact Center Quality Management Needs Voice of Customer Insights

Bridging the Gap: Why Modern Contact Center Quality Management Needs Voice of Customer Insights

Discover why modern contact center quality management relies on voice of customer insights to improve CX, agent performance, and service quality.

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12/12/95
Living in United States
Located in 3150 Holcomb Bridge, Suite 300, 3rd Floor Norcross, GA, 30071, USA
https://www.theaiqms.com

About

Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.

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